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Service Availability

Invantive products are only available for use within specific countries for companies based in those countries. The availability of products is independent on the free or paid nature of the products. Additionally, some industries and some usage types are excluded. The availability can vary in time without prior notice.

Users can experience outages when traveling through non-serviced areas. In that case it is suggested to consider using a tunnel such as the corporate VPN or a virtual PC on Microsoft Azure that ends within a supported country.

Errors due to Unavailability

The websites of online products such as Invantive Cloud are typically blocked for access from non-covered areas. On navigation to https://cloud.invantive.com an error will occur such as:

403 ERROR The request could not be satisfied. The Amazon CloudFront distribution is configured to block access from your country. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

An error may appear when an on-premises product such as Invantive Query Tool is used outside of a service country, such as:

itgenscr242 Services are not provided on this location with IP address a.b.c.d. Please make sure you are not using a VPN or Onion and are located within the European Union, United Kingdom or North America.

or:

itgenwed008 Services are not provided in the country XYZ Please access the application from a supported country and do not use an anonymous IP-address.

Such blocks on using Invantive products may also occur when use is made from within a serviced country by non-regulated services such as anonymous VPN, dialup locations, TOR exits or blacklisted IP-address ranges.

Countries

Invantive services are available in the following countries:

  • Aland (AX)
  • Andorra (AD)
  • Anguilla (AI)
  • Aruba (AW)
  • Australia (AU)
  • Australian Antarctic Territory (AQ)
  • Austria (AT)
  • Belgium (BE)
  • Bonaire, Saint Eustatius and Saba (BQ)
  • Bosnia and Herzegovina (BA)
  • Bouvet Island (BV)
  • British Indian Ocean Territory (IO)
  • British Virgin Islands (VG)
  • Bulgaria (BG)
  • Canada (CA)
  • Cape Verde (CV)
  • Cayman Islands (KY)
  • China, Republic of (Taiwan) (TW)
  • Cocos (Keeling) Islands (CC)
  • Cook Islands (CK)
  • Croatia (HR)
  • Curacao (CW)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Estonia (EE)
  • Falkland Islands (Islas Malvinas) (FK)
  • Faroe Islands (FO)
  • Finland (FI)
  • France (FR)
  • Germany (DE)
  • Gibraltar (GI)
  • Great Britain (GB)
  • Greece (GR)
  • Greenland (GL)
  • Guernsey (GG)
  • Heard Islands and McDonald Islands (HM)
  • Hungary (HU)
  • Iceland (IS)
  • Ireland (IE)
  • Isle of Man (IM)
  • Italy (IT)
  • Japan (JP)
  • Jersey (JE)
  • Korea, South (KR)
  • Latvia (LV)
  • Liechtenstein (LI)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Malta (MT)
  • Martinique (MQ)
  • Monaco (MC)
  • New Zealand (NZ)
  • Niue (NU)
  • Norfolk Island (NF)
  • Northern Mariana Islands (MP)
  • Norway (NO)
  • Oman (OM)
  • Poland (PL)
  • Portugal (PT)
  • Puerto Rico (PR)
  • Reunion (RE)
  • Romania (RO)
  • Saint Barthélemy (BL)
  • Saint Helena (SH)
  • Saint Martin (MF)
  • Saint Pierre and Miquelon (PM)
  • Serbia (RS)
  • Singapore (SG)
  • Sint Maarten (SX)
  • Slovakia (SK)
  • Slovenia (SI)
  • South Georgia and South Sandwich Islands (GS)
  • Spain (ES)
  • Suriname (SR)
  • Svalbard (SJ)
  • Sweden (SE)
  • Switzerland (CH)
  • the Netherlands (NL)
  • Tokelau (TK)
  • Turks and Caicos Islands (TC)
  • United States of America (US)
  • US Virgin Islands (VI)
  • Vatican City (VA)
  • Viet Nam (VN)
  • Wake Island (UM)
  • Wallis and Futuna (WF)

Target Groups

A number of target groups are excluded from service based upon a number of criteria indicating a mismatch between the long-term social and/or company goals of Invantive and the respective target group.

The global exclusion list is:

  • Consumers.
  • Companies listed on a stock exchange.
  • Companies with an office in over 50 countries and/or a head count of over 25.000 employees.
  • Commercial companies that are explicitly excluded from investing in by the Dutch Triodos Bank and/or Dutch ASN bank.
  • Production, sales and service of weapons.
  • Companies which have been involved in corporate fraud, including by board members or in role as accountant, solicitor or lawyer.

The exclusion list for the Netherlands is:

  • Employment agencies unless of excellent standing.
  • Industrial livestock production.
  • Governmental organizations.
  • Collection agencies (both members of NVI as well as non-members).

The exclusion list for the United States is:

  • Governmental organizations.

One of the following errors may occur during sign up for companies in an excluded target group:

  • itgeneuy041: The email address is blocked for use with Invantive products. Please contact Invantive user management.
  • itgeneuy138: The domain of the email address does not allow use with Invantive products, for instace because the organization falls outside Invantive’s target audience. Please use an email address for a company within Invantive’s service area (see LINK).

Intended Use and Limitations

Limitations

This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

  • Nuclear facilities: >The software should not be used for operations or functions related to the control, maintenance, or operation of nuclear facilities.
  • Defense and Military Applications: this software is not suitable for use in defense-related applications, including but not limited to weaponry control, military strategy planning, or any other aspects of national defense.
  • Aviation: the software is not intended for use in the operation, navigation, or communication systems of any aircraft or air traffic control environments.
  • Healthcare and Medicine Production: this software should not be utilized for medical device operation, patient data analysis for critical health decisions, pharmaceutical production, or medical research where its failure or malfunction could impact patient health.
  • Chemical and Hazardous Material Handling: this software is not intended for the management, control, or operational aspects of chemical plants or hazardous material handling facilities. Any malfunction in software used in these settings could result in dangerous chemical spills, explosions, or environmental disasters.
  • Transportation and Traffic Control Systems: the software should not be used for the control, operation, or management of transportation systems, including railway signal controls, subway systems, or traffic light management. Malfunctions in such critical systems could lead to severe accidents and endanger public safety.
  • Energy Grid and Utility Control Systems: this software is not designed for the control or operation of energy grid systems, including electrical substations, renewable energy control systems, or water utility control systems. The failure of software in these areas could lead to significant power outages, water supply disruptions, or other public utility failures, potentially endangering communities and causing extensive damage.
  • Other High-Risk Environments: any other critical infrastructure and environments where a failure of the software could result in significant harm to individuals or the environment.

User Responsibility

Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Disclaimer of Liability

Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

Contact Us

If you have any questions about the Service Availability, please contact us: